We want your purchase from efamilyfun to be a stress free, enjoyable experience that meets your expectations.
To make sure that we can achieve this goal, please review the following information about the various shipping options. For more information about our packing methods, please look
here. Please note that not all methods are available for all items, but the choices can be reviewed by using the shipping calculator. In any instances where free shipping is provided, this will be ground or curb side shipping. Upgrades are available:
UPS
Shipping Options
UPS
Ground
UPS
Ground provides day-specific delivery to destinations in the
U.S.On-schedule
Delivery to U.S. Addresses. Prompt, dependable, low-cost ground
delivery makes
UPS Ground an excellent choice. Guaranteed day of delivery to all 50
states and
Puerto Rico
UPS
Next Day Air
Have
it
in your hands by tomorrow morning. UPS
Next Day Air® features fast, reliable delivery to all 50 states and
Puerto
Rico, making it the right choice for all overnight shipments.
Guaranteed
on-time delivery by 10:30 a.m., 12:00 noon, or the end of next business
day
depending on location. Saturday Delivery by 12:00 noon or 1:30 p.m.
Some
shipments to Alaska and Hawaii require additional time in transit. Some
shipments to and from certain locations may require additional time in
transit.
UPS
3
Day Select
UPS
3 Day
Select is the smart choice for time-sensitive packages on a
cost-sensitive
budget. Guaranteed Three-day Delivery. UPS 3 Day Select® offers the
ideal mix
of economy and guaranteed on-time delivery. Guaranteed delivery within
three
business days to and from every U.S. address in the 48 contiguous
states
UPS
2nd
Day Air
UPS
2nd
Day Air allows you to save on packages that don't require "overnight"
delivery. Guaranteed Second-day Delivery. Use UPS 2nd Day Air® as
an economical
alternative for time-sensitive shipments that do not require overnight
or
morning service. Guaranteed delivery to all 50 states and Puerto Rico
by the
end of the second business day. Deliveries to certain locations in
Alaska may
require additional time in transit.
UPS
Standard to Canada
Prompt,
dependable, low-cost ground delivery makes UPS standard to Canada an
excellent choice.
Please note that customer is responsible for any VAT, duties or other
customs
charges. Transit times may need to be adjusted to accommodate customs
clearance.
Truck
Shipping Options
for Heavy Items:
Curb
Side Delivery
This
is
our basic delivery option for heavy shipments. We typically ship in 2
to 4
days, with transit times varying by the delivery location. The delivery
will be
curbside, meaning the driver will stop at the closet curb near the
delivery
location. The driver will bring the item to the rear of the truck but
it is the
recipient�s obligation to get the item off of the truck and to the
final set up
location. Drivers do help sometimes, but they are NOT obligated to.
Please make
sure that you have sufficient help at receipt to handle your item.
Curb
Side Delivery with Liftgate
This
delivery option is the same as curbside except the truck is equipped
with a
lift gate that will lower the item to the ground. At the point, the
customers
obligations will be the same as basic curb side.
Inside
Delivery any Room
A
two
person delivery service that includes inside placement of the cartons
in the
room of your choosing, subject to a limit of two flights of stairs
maximum.
Cartons will NOT be unpacked or removed.
Inside
Delivery any Room and remove Packaging
A
two
person delivery service that includes inside placement of the cartons
in the
room of your choosing, subject to a limit of two flights of stairs
maximum.
Cartons will be unpacked and debris will be removed.
Deliver
and Install
A
two
person delivery service that includes inside assembly of your item in
the room
of your choosing. This is subject to a limit of two flights of stairs
maximum
and 30 minutes assembly. Cartons will be unpacked and debris will be
removed.
**
IMPORTANT -
Please Read Carefully **
Inspect
Your Shipment
All shipments
are insured against freight damage. It is
extremely important that you inspect
your shipment for possible damage resulting from shipping.
If you notice damaged cartons or merchandise,
you must notify the driver immediately and note the damage on any paper
work
you are required to sign. Failure to
do
so will result in the forfeiture of your rights to claim damages and
have your
order replaced at no charge. Notify
us
immediately by calling 1-877-358-5579 after you have signed with
exception for
your shipment. We will immediately
resolve the issue, which may include reshipping your order, sending
replacement
parts or issuing a return authorization number.
Tracking
Numbers
Once your order
has shipped, you will be sent a tracking number and
carrier name so you can track the shipment.
