This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering
system, and order data. Yahoo! automatically collects order information but
may only use this information in the aggregate. If you accessed this store
through Yahoo! Shopping, Yahoo! also automatically collects information
about your shopping experience. Please see the
Yahoo! Privacy Policy for more
information about how Yahoo! uses this information.
Shipping
The following is important information regarding shipping. If
you
need additional information about our shipping policies, please contact
us at 1-877-358-5579 or via email to fun@efamilyfun.com . To see how
many of our products are packed for shipment, please look
here.
Shipping
Charges
Residential, curbside shipping is included on all items as denoted on
the individual item. Otherwise, shipping is additional and
will
have to be quoted. Please refer to the item you are
purchasing to
determine if shipping is included or additional.
How you
receive your order is
very important!
SMALL items will be delivered by a carrier such as
UPS or FEDEX. You will be notified by the carrier if your
signature is required. If
you've purchased small items, please read and follow from step 2 below.
LARGE items such as game tables will be delivered
by a common carrier such as ABF or YELLOW FREIGHT. You will
receive a phone
call from the trucking company to schedule delivery of your order and
typically they will ask for a 3 or 4 hour delivery window. If
you've
purchased large items, please read and follow these steps carefully;
1. With curb side shipping the trucking
company is only responsible to show
up at the curb closest to your door or driveway. They are not
responsible for offloading your order and bringing it into the house,
office, school or warehouse. Some drivers will assist you in
getting the shipment off the truck but they are NOT obligated
to. You must make arrangements to have the appropriate number of people
available to help you with offloading your delivery on the scheduled
delivery day. Failure to sucessfully unload on your scheduled
delivery day will result in re delivery charges. If you need assistance
in offloading,
additional services are available such as lift gate or inside delivery.
There are
additional costs associated with the higher level delivery services
that are not included in the price of the
item. Please advise us immediately if you will require these
services. We will be happy to supply you with a quote and make
the arrangements for you.
2. Your
purchase is fully insured against shipping damage. In the event of
damage we will reship or refund immediately and you will not have to
wait for the shipping claims process. To provide this level of service
it is
imperative that
you inspect your shipment carefully upon
arrival and that any damage or unusual or concerning condition is
marked on the receiving document ( bill of lading ) before you sign. If
your product is obviously damaged, please reject the
delivery. If
you cannot see damage but suspect that it may be possible, please ask
the
driver to let you open the packaging and inspect. If the driver
refuses, please mark the bill of lading “driver refused to allow
inspection. Possible concealed damage” and please ask for the drivers
signature. Please understand that when you sign the bill of lading
without any notation, you are stating that delivery is acceptable and
that the goods have been safely received.
Shipping
Time
Most orders will be shipped within two business days from the date your
order is received and accepted.
Business days are Monday thru Friday excluding any US Federal Holidays.
All orders are shipped via standard ground methods. If you have a
specific date that you need your item(s) you must advise us of that
date at the time you place your order. We will contact you to
confirm your request and to discuss if expedited shipping methods are
needed to insure your item(s) are received on time.
All expedited shipping requests will be considered. Shipping
companies are chosen by us, unless you choose a specific
carrier.
Shipping charges may apply for special carrier requests.
Returns
At efamiliyfun.com, customer satisfaction is a top priority for us.
After receiving your item if you are not completely satisfied for any
reason you may return it within 30 days after receipt. The only
exception to this policy is for custom orders and special orders which
are non-refundable. If you are unsure if your item is being custom
produced and therefore subject to restricted return or cancellation,
please
call customer service at 1-877-358-5579 or email us at
fun@efamilyfun.com
In
the
event that you need to return an
item, we have specific guidelines, standards and conditions that are
important
to be aware of:
1) If you wish to return an item, please call
1-877-358-5579
to obtain a Return Authorization Number ( RMA ) . No returns
can
be
accepted unless they are pre approved and an RMA has been issued.
2) All returns related to any issue other than shipping damage or
receiving an
incorrect item will incur a 25 pct restocking charge. In the
event of shipping damage please see clause 7 below.
3)You will be responsible for covering the cost of the freight when the
item
was shipped to you and for the return freight. The actual
shipping costs
paid by eFamilyFun to ship your order to you will be deducted from your
refund.
This includes orders that included “free shipping”. Please understand
that
actual shipping costs can be very expensive (usually between $125 and
$400 each
way) for large items that have shipped via freight truck.
4)The item must be returned in the original packing, be in like new
condition
and suitable for resale.
5)Any orders that are refused upon delivery, undeliverable, or
cancelled after
being shipped will be subject to the above return policy, unless such
refusal
is because of shipping damage and/or shipment of the wrong item. In the
event
of shipping damage please see clause 7 below.
6) Once the item is received by us and inspected to be free of damage,
we will
promptly issue the appropriate net refund which will be reimbursed to
you using
the same method as your original payment.
7) All shipments are insured against
freight damage. It is extremely important that you inspect
your
shipment
for possible damage resulting from shipping. If you notice
damaged cartons
or merchandise, you must notify the driver immediately and note the
damage on
any paper work you are required to sign. Failure to
do so
will
result in the forfeiture of your rights to claim damages and have your
order
replaced at no charge. Notify us immediately by
calling
1-877-358-5579 after you have signed with exception for your
shipment. We
will immediately resolve the issue, which may include reshipping your
order or
sending replacement parts.
Holiday returns: Any item purchased from eFamilyFun.com between
November 20th, and
December 30th , may be returned until January 31.
Items must still meet the return criteria outlined above.
If you have any questions about our return policies, please contact us
at 1-877-358-5579 or via email to fun@efamilyfun.com
Cancellations
If your cancellation is received with
at
least one business day’s notice PRIOR
to scheduled shipping, eFamilyFun will gladly provide a full refund in
the form of a store
credit or crediting the form of your original payment. If your
item has
already been shipped or if cancellation is not received with enough
notice, the cancellation shall be considerd a return and shall be
handled in accordance with the above return policy.
An
important exception to this policy is for custom orders
and special orders which are non-refundable. These items
are
custom ordered for
our valuable customers. As soon as the order is placed, we initiate the
sequence of events which ultimately results in your receiving the
product of
your choice. Since these items are custom ordered, we and you
collectively become
financially obligated to purchase and pay for the item when
ordered.
Some manufacturers are more lenient than others in this regard. We will
attempt to
assist in cancelling any such orders but it is important to understand
that
this may not be possible if the item has already gone into production. If you are unsure if your
item is being custom
produced and therefore subject to restricted return or cancellation,
please
call customer service at 1-877-358-5579 or email us at
fun@efamilyfun.com
If you wish to
cancel your order AFTER
it
has already shipped it
will be subject to the returns policy as stated above.
eFamilyFun
Security Notice
eFamilyFun wants your shopping experience to be as secure and enjoyable
as possible. To that end, we provide state of the art
encryption
utilizing SSL security features. Please continue reading to
learn
more about this popular technology.
What is SSL?
SSL (Secure Socket Layers) was developed to protect the transmission of
private documents and information (such as credit card numbers or
personal identification) across the Internet. This technology uses
digital certificates to confirm identity and bits of code called public
and private keys to encrypt communications between the server (i.e. the
website) and client (i.e. the user). The resulting private exchange of
information is extremely difficult for others to interpret. This
process is called the SSL Handshake.
What are the issues that digital certificates address?
Digital certificates and public key infrastructure address four issues.
1. Confidentiality - was the information
received
only by the intended recipient?
2. Authenticity - was the information
sent by the
person claiming to be the sender?
3. Integrity - was the information
altered en route
to the recipient?
4. Binding agreements - can a sender
claim that the
information received by the intended recipient was never sent? Is this
a legally binding document?
How does the SSL Handshake work?
The first part of the SSL Handshake is the client validating the server
and then sending the encrypted information, followed by the
authentication of the client by the server, and the decoding of the
transmitted data.
When the client contacts the server, both ends create a unique pair of
digital keys, called public and private keys, which are used to encrypt
and decode information transferred between them. Upon contact both the
server and client attach their public keys to their digital
certificates then send them to each other. The encrypted data is then
attached to the public keys and sent back to the original computer.
When the private key recognizes the public key, the data is decoded.
This process ensures that even if a third party intercepts the data
transmission, it won't be able to decode the data.
How Secure Is Information About Me?
We work to protect the security of your information during transmission
by using Secure Sockets Layer (SSL) software, which encrypts
information you input. We don’t reveal any of your credit card numbers
when confirming an order. Of course, we transmit the entire credit card
number to the appropriate credit card company during order processing.
It is important for you to protect against unauthorized access to your
password and to your computer. Be sure to sign off when finished using
a shared computer.
Errors and
omissions
We promise to take great care in assembling all of the information
presented in the store and strive for accuracy in everything that we
do. Our responsibility for omissions, pricing errors or typographical
errors is limited to a refund.
eFamilyFun
Privacy Notice
eFamilyFun knows that keeping you’re information private is very
important to you. We guarantee that any information collected
when you visit our site will be held securely and not shared, and we
appreciate your trust. This notice describes our privacy
policy.
By visiting EFamilyfun.com, you are accepting the practices described
in this Privacy Notice.
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