This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering
system, and order data. Yahoo! automatically collects order information but
may only use this information in the aggregate. If you accessed this store
through Yahoo! Shopping, Yahoo! also automatically collects information
about your shopping experience. Please see the
Yahoo! Privacy Policy for more
information about how Yahoo! uses this information.
The following is important information regarding shipping. If you need additional information about our shipping policies, please contact us at 1-877-358-5579 or via email to fun@efamilyfun.com . To see how many of our products are packed for shipment, please look here.
Shipping Charges
Residential, curbside shipping is included on all items as denoted on the individual item. Otherwise, shipping is additional and will have to be quoted. Please refer to the item you are purchasing to determine if shipping is included or additional.
How you receive your order is very important!
SMALL items such as board games will be delivered by a carrier such as UPS or FEDEX for example. You will be notified by the carrier if your signature is required. If signatures are not required, items will be delivered to your door. If signatures are required you may have to pick up the item(s) at your local distribution center. If you've purchased small items, please read and follow from step 2 below.
LARGE items such as game tables or fitness equipment will be delivered by a common carrier such as
YELLOW FREIGHT or ROADWAY for example. You will receive a phone call from the trucking company to schedule delivery of your order and typically they will ask for a 3 hour delivery window. If you've purchased large items, please read and follow these steps carefully;
1. The trucking company is only responsible to show up at the curb closest to your door or driveway. They are not responsible for offloading your order and bringing it into the house, office, school or warehouse. Some drivers will assist you in getting the shipment off the truck or may even bring it into the building but they are NOT obligated to.
You must make arrangements to have the appropriate number of people available to help you with offloading your delivery on the scheduled delivery day. If you need assistance in offloading your delivery, services are available such as lift gate or inside delivery but are additional costs to you and are not included in the price of the item. Please advise us immediately if you will require these services. We will be happy to supply you with a quote and make the arrangements for you.
2. Inspect your shipment BEFORE you take it off of the truck or leave the distribution facility.
3. Alert the driver or counter personnel immediately if you see ANY damage to the crate, carton or contents.
4. If you see damage to the crate or carton but can’t tell if there is any damage to the contents, accept your shipment and sign for it WITH EXCEPTION FOR POSSIBLE CONCEALED DAMAGE.
5. Open your box(es) within 72 hours to alert us to any concealed damage. We will process a claim with the carrier and resend your order. You have five (5) days to alert us of any concealed damages.
6. If the contents are visibly damaged upon delivery or pick up advise the driver or counter personnel that you are refusing delivery. We will make sure that your order is resent to you as soon as possible.
Shipping Time
Most orders will be shipped within two business days from the date your order is received and accepted.
Business days are Monday thru Friday excluding any US Federal Holidays. All orders are shipped via standard ground methods. If you have a specific date that you need your item(s) you must advise us of that date at the time you place your order. We will contact you to confirm your request and to discuss if expedited shipping methods are needed to insure your item(s) are received on time.
All expedited shipping requests will be considered. Shipping companies are chosen by us, unless you choose a specific carrier. Shipping charges may apply for special carrier requests.
Returns
eFamilyFun Security Notice
eFamilyFun wants your shopping experience to be as secure and enjoyable as possible. To that end, we provide state of the art encryption utilizing SSL security features. Please continue reading to learn more about this popular technology.
What is SSL?
SSL (Secure Socket Layers) was developed to protect the transmission of private documents and information (such as credit card numbers or personal identification) across the Internet. This technology uses digital certificates to confirm identity and bits of code called public and private keys to encrypt communications between the server (i.e. the website) and client (i.e. the user). The resulting private exchange of information is extremely difficult for others to interpret. This process is called the SSL Handshake.
What are the issues that digital certificates address?
Digital certificates and public key infrastructure address four issues.
1. Confidentiality - was the information received only by the intended recipient?
2. Authenticity - was the information sent by the person claiming to be the sender?
3. Integrity - was the information altered en route to the recipient?
4. Binding agreements - can a sender claim that the information received by the intended recipient was never sent? Is this a legally binding document?
How does the SSL Handshake work?
The first part of the SSL Handshake is the client validating the server and then sending the encrypted information, followed by the authentication of the client by the server, and the decoding of the transmitted data.
When the client contacts the server, both ends create a unique pair of digital keys, called public and private keys, which are used to encrypt and decode information transferred between them. Upon contact both the server and client attach their public keys to their digital certificates then send them to each other. The encrypted data is then attached to the public keys and sent back to the original computer. When the private key recognizes the public key, the data is decoded. This process ensures that even if a third party intercepts the data transmission, it won't be able to decode the data.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We don’t reveal any of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
eFamilyFun Privacy Notice
eFamilyFun knows that keeping you’re information private is very important to you. We guarantee that any information collected when you visit our site will be held securely and not shared, and we appreciate your trust. This notice describes our privacy policy. By visiting EFamilyfun.com, you are accepting the practices described in this Privacy Notice.
The following is important information regarding shipping. If you need additional information about our shipping policies, please contact us at 1-877-358-5579 or via email to fun@efamilyfun.com . To see how many of our products are packed for shipment, please look here.
Shipping Charges
Residential, curbside shipping is included on all items as denoted on the individual item. Otherwise, shipping is additional and will have to be quoted. Please refer to the item you are purchasing to determine if shipping is included or additional.
How you receive your order is very important!
SMALL items such as board games will be delivered by a carrier such as UPS or FEDEX for example. You will be notified by the carrier if your signature is required. If signatures are not required, items will be delivered to your door. If signatures are required you may have to pick up the item(s) at your local distribution center. If you've purchased small items, please read and follow from step 2 below.
LARGE items such as game tables or fitness equipment will be delivered by a common carrier such as
YELLOW FREIGHT or ROADWAY for example. You will receive a phone call from the trucking company to schedule delivery of your order and typically they will ask for a 3 hour delivery window. If you've purchased large items, please read and follow these steps carefully;
1. The trucking company is only responsible to show up at the curb closest to your door or driveway. They are not responsible for offloading your order and bringing it into the house, office, school or warehouse. Some drivers will assist you in getting the shipment off the truck or may even bring it into the building but they are NOT obligated to.
You must make arrangements to have the appropriate number of people available to help you with offloading your delivery on the scheduled delivery day. If you need assistance in offloading your delivery, services are available such as lift gate or inside delivery but are additional costs to you and are not included in the price of the item. Please advise us immediately if you will require these services. We will be happy to supply you with a quote and make the arrangements for you.
2. Inspect your shipment BEFORE you take it off of the truck or leave the distribution facility.
3. Alert the driver or counter personnel immediately if you see ANY damage to the crate, carton or contents.
4. If you see damage to the crate or carton but can’t tell if there is any damage to the contents, accept your shipment and sign for it WITH EXCEPTION FOR POSSIBLE CONCEALED DAMAGE.
5. Open your box(es) within 72 hours to alert us to any concealed damage. We will process a claim with the carrier and resend your order. You have five (5) days to alert us of any concealed damages.
6. If the contents are visibly damaged upon delivery or pick up advise the driver or counter personnel that you are refusing delivery. We will make sure that your order is resent to you as soon as possible.
Shipping Time
Most orders will be shipped within two business days from the date your order is received and accepted.
Business days are Monday thru Friday excluding any US Federal Holidays. All orders are shipped via standard ground methods. If you have a specific date that you need your item(s) you must advise us of that date at the time you place your order. We will contact you to confirm your request and to discuss if expedited shipping methods are needed to insure your item(s) are received on time.
All expedited shipping requests will be considered. Shipping companies are chosen by us, unless you choose a specific carrier. Shipping charges may apply for special carrier requests.
Returns
In
the
event that you need to return an
item, we have specific guidelines, standards and conditions that are
important
to be aware of:
1) If you wish to return an item, please call
1-877-358-5579
to obtain a Return Authorization Number ( RMA ) . No returns can
be
accepted unless they are pre approved and an RMA has been issued.
2) All returns related to any issue other than shipping damage or
receiving an
incorrect item will incur a 20 pct restocking charge. This charge is
waived
should you elect to receive your refund in the form of a store credit.
In the
event of shipping damage please see clause 7 below.
3)You will be responsible for covering the cost of the freight when the
item
was shipped to you and for the return freight. The actual
shipping costs
paid by eFamilyFun to ship your order to you will be deducted from your
refund.
This includes orders that included “free shipping”. Please understand
that
actual shipping costs can be very expensive (usually between $125 and
$400 each
way) for large items that have shipped via freight truck.
4)The item must be returned in the original packing, be in like new
condition
and suitable for resale.
5)Any orders that are refused upon delivery, undeliverable, or
cancelled after
being shipped will be subject to the above return policy, unless such
refusal
is because of shipping damage and/or shipment of the wrong item. In the
event
of shipping damage please see clause 7 below.
6) Once the item is received by us and inspected to be free of damage,
we will
promptly issue the appropriate net refund which will be reimbursed to
you using
the same method as your original payment. In the event that you elect
for a
store credit, the 20 pct restocking fee is waived.
7) All shipments are insured against
freight damage. It is extremely important that you inspect your
shipment
for possible damage resulting from shipping. If you notice
damaged cartons
or merchandise, you must notify the driver immediately and note the
damage on
any paper work you are required to sign. Failure to do so
will
result in the forfeiture of your rights to claim damages and have your
order
replaced at no charge. Notify us immediately by calling
1-877-358-5579 after you have signed with exception for your
shipment. We
will immediately resolve the issue, which may include reshipping your
order or
sending replacement parts.
Holiday returns:
In order to make your holiday shopping a little easier and convenient,
any item purchased from eFamilyFun.com between November 20, 2009 and
December 31, 2009 may be returned until January 31, 2010.
Items must still meet the above criteria.
If you have any questions about our return policies, please contact us
at 1-877-358-5579 or via email to fun@efamilyfun.com
Cancellations
If your cancellation is received with
at
least one business day’s notice PRIOR
to scheduled shipping, eFamilyFun will gladly provide a full refund in
the form of a store
credit or crediting the form of your original payment. If your
cancellation is
received with less lead time than this, we will still do everything
possible to
attempt to avoid shipment and eliminate return costs. If your item has
already been shipped or if cancellation is not received with enough
notice, the cancellation shall be considerd a return and shall be
handled in accordance with the above return policy.
If you wish to cancel your order AFTER it
has already shipped it
will be subject to the returns policy as stated above.
eFamilyFun Security Notice
eFamilyFun wants your shopping experience to be as secure and enjoyable as possible. To that end, we provide state of the art encryption utilizing SSL security features. Please continue reading to learn more about this popular technology.
What is SSL?
SSL (Secure Socket Layers) was developed to protect the transmission of private documents and information (such as credit card numbers or personal identification) across the Internet. This technology uses digital certificates to confirm identity and bits of code called public and private keys to encrypt communications between the server (i.e. the website) and client (i.e. the user). The resulting private exchange of information is extremely difficult for others to interpret. This process is called the SSL Handshake.
What are the issues that digital certificates address?
Digital certificates and public key infrastructure address four issues.
1. Confidentiality - was the information received only by the intended recipient?
2. Authenticity - was the information sent by the person claiming to be the sender?
3. Integrity - was the information altered en route to the recipient?
4. Binding agreements - can a sender claim that the information received by the intended recipient was never sent? Is this a legally binding document?
How does the SSL Handshake work?
The first part of the SSL Handshake is the client validating the server and then sending the encrypted information, followed by the authentication of the client by the server, and the decoding of the transmitted data.
When the client contacts the server, both ends create a unique pair of digital keys, called public and private keys, which are used to encrypt and decode information transferred between them. Upon contact both the server and client attach their public keys to their digital certificates then send them to each other. The encrypted data is then attached to the public keys and sent back to the original computer. When the private key recognizes the public key, the data is decoded. This process ensures that even if a third party intercepts the data transmission, it won't be able to decode the data.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We don’t reveal any of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
eFamilyFun Privacy Notice
eFamilyFun knows that keeping you’re information private is very important to you. We guarantee that any information collected when you visit our site will be held securely and not shared, and we appreciate your trust. This notice describes our privacy policy. By visiting EFamilyfun.com, you are accepting the practices described in this Privacy Notice.
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