This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering
system, and order data. Yahoo! automatically collects order information but
may only use this information in the aggregate. If you accessed this store
through Yahoo! Shopping, Yahoo! also automatically collects information
about your shopping experience. Please see the
information about how Yahoo! uses this information.
The following is important information regarding shipping. If
need additional information about our shipping policies, please contact
us at 1-877-358-5579 or via email to email@example.com . To see
examples of how
many of our products are packed for shipment, please look here
Residential, curbside shipping is included on all items as denoted on
the individual item. Otherwise, shipping is additional and
have to be quoted. Please refer to the item you are
determine if shipping is included or additional.
receive your order is
SMALL items will be delivered by a carrier such as
UPS or FEDEX. You will be notified by the carrier if your
signature is required. If
you've purchased small items, please read and follow from step 2 below.
LARGE items such as game tables will be delivered
by a common carrier such as ABF or YELLOW FREIGHT. You will
receive a phone
call from the trucking company to schedule delivery of your order and
typically they will ask for a 3 or 4 hour delivery window. If
purchased large items, please read and follow these steps carefully;
1) With curb side shipping the trucking
company is only responsible to show
up at the curb closest to your door or driveway. They are not
responsible for offloading your order and bringing it into the house,
office, school or warehouse. Some drivers will assist you in
getting the shipment off the truck but they are NOT obligated
to. You must make arrangements to have the appropriate number of people
available to help you with offloading your delivery on the scheduled
delivery day. Failure to sucessfully unload on your scheduled
delivery day will result in re delivery charges. If you need assistance
additional services are available such as lift gate or inside delivery.
additional costs associated with the higher level delivery services
that are not included in the price of the
item. Please advise us immediately if you will require these
services. We will be happy to supply you with a quote and make
the arrangements for you.
is fully insured against shipping damage. In the event of damage we
or refund immediately and you will not have to wait for the shipping
process PROVIDED you inspect your shipment carefully upon
that any damage or unusual or concerning condition is marked on the
document before you sign. If the product has evident damage, please
shipment. If you cannot see damage but suspect that it may be possible,
ask the driver to let you open the packaging and inspect. If the driver
please mark the receiving document "driver refused to allow inspection.
Possible concealed damage" and please ask for the drivers signature.
Please understand that when you sign the receiving document
notation, you are stating that delivery is acceptable and that the
been safely received. If damage is present, notify us immediately by
(877) 358-5579 after the shipment has been signed for with exception.
immediately resolve the issue, which may include reshipping your order,
replacement parts or issuing a return authorization number. If
damage is discovered after receipt, you must notify us within 72
receipt and we will process a claim via the carrier. In this case the
resolution shall be in accordance with the trucking companies claim
3) Installation is available for certain items
sold on our site
and provided by third party service companies that are arranged by us.
When purchasing installation, the item ordered is shipped to the
terminal that services your address where it is held for pick up by the
team who will perform the final delivery and installation. If
installation price is quoted either as an option directly on the item
as an option using the shipping calculator. The price includes
delivery and installation to any room in your home via a single,
flight of stairs. All other conditions or locations in remote areas
require a custom quote. In some cases the service team will have the
remove the packing material. Otherwise it will be made smaller in size
it can be discarded by you with your trash pickup. Pallets are not
cut up. Once installation dates are established it might be necessary
reschedule based on a variety of factors including weather, mechanical
downs, daily volume or item availability. Returns are not accepted for
or rescheduled installation dates. Upon arrival of the installation
team it is
the purchaser’s responsibility to inspect the item prior to
certain it is the correct item and free from defects or shipping
notify us immediately in case of an incorrect item or damage. A
be made whether to continue with the installation or reship the item.
Though inconvenient, in this case it is often best to proceed with the install so that you may have full use of the item. Once any necessary replacement components are available, the service team will be scheduled for a return trip to install any replacement component(s). In extreme cases where an item is damage beyond repair and noted prior to installation, at our discretion we will authorize its removal and complete replacement.
Most orders will be shipped within two business days from the date your
order is received and accepted.
Business days are Monday thru Friday excluding any US Federal Holidays.
All orders are shipped via standard ground methods. If you have a
specific date that you need your item(s) you must advise us of that
date at the time you place your order. We will contact you to
confirm your request and to discuss if expedited shipping methods are
needed to insure your item(s) are received on time.
All expedited shipping requests will be considered. Shipping
companies are chosen by us, unless you choose a specific
Shipping charges may apply for special carrier requests.
All items offered for sale on eFamilyFun.com are warranted against
maufacturing defects by the manufacturer. Each manufacturer warrants
its products differently, however, each generally reserves the right to
make repair to the item or replace it at its choosing. All warranties
relate to the item only. Costs associated with installation is not
warranted. Please contact us in advance of your purchase if you require
additional details about the warranty of the product(s) you are
At efamiliyfun.com, customer satisfaction is a top priority for us.
After receiving your item if you are not completely satisfied for any
reason you may return it within 30 days after receipt. The only
exception to this policy is for custom orders and special orders which
are non-refundable. If you are unsure if your item is being custom
produced and therefore subject to restricted return or cancellation,
call customer service at 1-877-358-5579 or email us at
event that you need to return an
item, we have specific guidelines, standards and conditions that are
to be aware of:
1) If you wish to return an item, please call
to obtain a Return Authorization Number ( RMA ) . No returns
accepted unless they are pre approved and an RMA has been issued.
2) All returns related to any issue other than shipping
damage,receiving an incorrect, or defective item will incur a 25 pct
restocking charge. In the
event of shipping damage please see clause 7 below.
3)You will be responsible for covering the cost of the freight when the
was shipped to you and for the return freight. The actual
paid by eFamilyFun to ship your order to you will be deducted from your
This includes orders that included “free shipping”. Please understand
actual shipping costs can be very expensive (usually between $125 and
way) for large items that have shipped via freight truck.
4)The item must be returned in the original packing, be in like new
and suitable for resale. Items being returned due to manufacturing
defects must be returned in original packing.
5)Any orders that are refused upon delivery, undeliverable, or
being shipped will be subject to the above return policy, unless such
is because of shipping damage and/or shipment of the wrong item. In the
of shipping damage please see clause 7 below.
6) Once the item is received by us and inspected to be free of damage,
promptly issue the appropriate net refund which will be reimbursed to
the same method as your original payment.
7) All shipments are insured against
freight damage. It is extremely important that you inspect
for possible damage resulting from shipping. If you notice
or merchandise, you must notify the driver immediately and note the
any paper work you are required to sign. Failure to
result in the forfeiture of your rights to claim damages and have your
replaced at no charge. Notify us immediately by
1-877-358-5579 after you have signed with exception for your
will immediately resolve the issue, which may include reshipping your
sending replacement parts.
Holiday returns: Any item purchased from eFamilyFun.com between
November 20th, and
December 30th , may be returned until January 31.
Items must still meet the return criteria outlined above.
If you have any questions about our return policies, please contact us
at 1-877-358-5579 or via email to firstname.lastname@example.org
If your cancellation is received with
least one business day’s notice PRIOR
to scheduled shipping, eFamilyFun will gladly provide a full refund in
the form of a store
credit or crediting the form of your original payment. If your
already been shipped or if cancellation is not received with enough
notice, the cancellation shall be considerd a return and shall be
handled in accordance with the above return policy.
important exception to this policy is for custom orders
and special orders which are non-refundable. These items
custom ordered for
our valuable customers. As soon as the order is placed, we initiate the
sequence of events which ultimately results in your receiving the
your choice. Since these items are custom ordered, we and you
financially obligated to purchase and pay for the item when
Some manufacturers are more lenient than others in this regard. We will
assist in cancelling any such orders but it is important to understand
this may not be possible if the item has already gone into production. If you are unsure if your
item is being custom
produced and therefore subject to restricted return or cancellation,
call customer service at 1-877-358-5579 or email us at
If you wish to
cancel your order AFTER
has already shipped it
will be subject to the returns policy as stated above.
eFamilyFun wants your shopping experience to be as secure and enjoyable
as possible. To that end, we provide state of the art
utilizing SSL security features. Please continue reading to
more about this popular technology.
What is SSL?
SSL (Secure Socket Layers) was developed to protect the transmission of
private documents and information (such as credit card numbers or
personal identification) across the Internet. This technology uses
digital certificates to confirm identity and bits of code called public
and private keys to encrypt communications between the server (i.e. the
website) and client (i.e. the user). The resulting private exchange of
information is extremely difficult for others to interpret. This
process is called the SSL Handshake.
What are the issues that digital certificates address?
Digital certificates and public key infrastructure address four issues.
1. Confidentiality - was the information
only by the intended recipient?
2. Authenticity - was the information
sent by the
person claiming to be the sender?
3. Integrity - was the information
altered en route
to the recipient?
4. Binding agreements - can a sender
claim that the
information received by the intended recipient was never sent? Is this
a legally binding document?
How does the SSL Handshake work?
The first part of the SSL Handshake is the client validating the server
and then sending the encrypted information, followed by the
authentication of the client by the server, and the decoding of the
When the client contacts the server, both ends create a unique pair of
digital keys, called public and private keys, which are used to encrypt
and decode information transferred between them. Upon contact both the
server and client attach their public keys to their digital
certificates then send them to each other. The encrypted data is then
attached to the public keys and sent back to the original computer.
When the private key recognizes the public key, the data is decoded.
This process ensures that even if a third party intercepts the data
transmission, it won't be able to decode the data.
How Secure Is Information About Me?
We work to protect the security of your information during transmission
by using Secure Sockets Layer (SSL) software, which encrypts
information you input. We don’t reveal any of your credit card numbers
when confirming an order. Of course, we transmit the entire credit card
number to the appropriate credit card company during order processing.
It is important for you to protect against unauthorized access to your
password and to your computer. Be sure to sign off when finished using
a shared computer.
We promise to take great care in assembling all of the information
presented in the store and strive for accuracy in everything that we
do. Our responsibility for omissions, pricing errors or typographical
errors is limited to a refund.
eFamilyFun knows that keeping you’re information private is very
important to you. We guarantee that any information collected
when you visit our site will be held securely and not shared, and we
appreciate your trust. This notice describes our privacy
By visiting EFamilyfun.com, you are accepting the practices described
in this Privacy Notice.