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Testimonials


Thank you for visiting our testimonial page. We work very hard at eFamilyFun to provide the best pre sale and post sale service in the industry. As always, our core focus is on educating and assisting our customers in the purchase process. There is no sales pressure at eFamilyFun. When you are ready, you will let us know. Our very high consumer satisfaction ratings reassures us that this is the correct approach. Please see our testimonials below, and Yahoo store ratings below that.

!f you wish to provide feeback to other customers about your eFamilyFun shopping experience, please use the feedback form below to describe your experience. Meanwhile, thank you for considering eFamilyFun!



First Name: Robert
Last Initial:K
Item: Playcraft Easton 8' air hockey table
Overall Rating: 5 Stars
Shop Here Again Rating: 5 Stars
Sales Support Rating: 5 Stars
Customer Support Rating: 5 Stars
Testimonial: I ordered the Playcraft table a week before Christmas, and the table came in three days, amazing service. I called to chat about the different models of tables, and the voice mail said to leave a number and you would get a call back, I thought no way will I ever hear back, and then the phone rang. The sales person on the phone was one of the owners, and was very helpful.Tim, I just want to thank you for the amazing customer service, and making our christmas special

Tim
I very much appreciated your prompt response. I teach a class at the business school at Boston University. Last night I shared with class how responsive your company had been to my email. Impressive customer service. Thank you.
Regards, Ned R

Dear Paul,
Thanks so much for getting back to me on the air hockey table. When it comes time for me to buy one, I will definitely use you. Right now, they are just a tad too expensive for me this year, but I expect I will be able to get one in the not too distant future.
Of all the websites and people that I contacted regarding this, you were the only one kind enough to respond. I will definitely recommend your website to all my family and friends, who, believe me, enjoy games of all kinds. I also want to compliment you on your website. Whoever is responsible for the design of it, it's content, etc. they are to be complimented. As I said, I will definitely buy from you, and I thank you for your help.
Regards,

Dear Paul,
Wow, did not expect to hear from you so soon.  Again, what a company you guys run!
EAF

Dear Tim & Paul,
Paul: Thank you so much for helping me pick out this Atomic AH800 Air Hockey table for my grandchildren's Christmas gift. As you can see, as soon as it was set up they were playing.  My daughter and son-in-law are quite happy with the quality etc. Again, thank you for all your help.
Tim:  A big Thank You for all your help in getting this table delivered and set up.  Retail Express showed up Christmas Eve at 9AM as a specialdelivery. I have nevermade such a large on-line purchase, but everyone I dealt with at your company was extremely kind and helpful.  I will be coming back to you again for a ping pong top for next Christmas.  I will definitely be a repeat EFamilyFun customer.
Happy, Healthy & Prosperous New Year to all of you at EFamilyFun.
Eleanor

You guys are great! The PGI FoosBall Table we bought was a perfect selection that we never would have made without your guidance. It arrived in perfect condition and in a timely manner. You took your time to understand exactly what I wanted and helped me make an informed choice. I really appreaciate the extra effort
-Zack, Destin, FL

The ShuffleBoard I bought from you guys turned out to be perfect. Shipping was fast and I am extremely pleased with the product quality and the customer service. Buying a suffleboard on line can be intimidating but you guys really get it right. You walked me through the process and we ended up with the right table. Thanks for all of the extra attention.
-Michael, Chapel Hill, NC

First class. Bought a Coventry Shuffleboard. We LOVE this table. You guys organized in home delivery and setup that went without a hitch. My hat is off to you guys for a job well done.
-Todd, Palm Beach, FL

Delivery was prompt, but it was damaged during shipping. There was a hole straight through the box and into the table. We followed the very clear directions that we had been emailed by efamilyfun and inspected the box, saw the hole and refused the delivery. We called that same day, told them what we had done, they said perfect, they confirmed it and had another one shipping that same day. We assumed they would wait for it to get back, check it etc. We got the next one in no time! They were very nice and I was very impressed. Things happen, it's how you deal with those things that makes for a good or bad experience.




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Independent Yahoo Store Ratings

Order: 899
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
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Order: 884
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Great company to buy from. Very good communication and very knowlegeable - I bought from them twice a won't hesitate to buy something from them again.

Order: 798
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
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Body: Price was a little bit lower then the other sites. Item came quickly. I was truely happily surprised.

Order: 793
Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
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Order: 783
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
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Body: efamily fun had the best price of anyone. And it was a breeze to order and pay for the shuffle board table. The product came earlier than what they estimated, which was good, and the cartons were in excellent shape. When I called customer service for a few questions regarding shipping before i had recieved the merchandise they were VERY helpful and friendly. The actual playing board/table has a slight warp to it but not bad enough to try and ship it back to the company otherwise I would contact them about it and I'm sure they would be very proffessional about it as before but as I stated,I don't believe it is bad enough to ship it back being that it weighs 250 pounds. But I would deffinately do business with efamily fun in the future, for sure.

Order: 777
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
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Order: 765
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
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Body: Great company to deal with. Communication was excellent and the shipping people were too! The driver of the freight delivery truck was extremely helpful as well.

Order: 741
Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Received product in perfect condition. Also contacted customer service with questions and they quick to respond. Great purchase

Order: 739
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
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Order: 738
Rating: Awful
Comments: Price Rating: Bad
Shipping Options Rating: Bad
Delivery Rating: Awful
Ease Of Purchase Rating: Awful
Customer Service Rating: Awful
Title:
Body: the order was placed in middle of nov and we still have not received the chair. not only have we not received the chair they sent the wrong chair and have not offered any kind of compensation fro our inconvience i would not recommened this company to anyone [ eFamilyFun comment: The manufacturer sent the wrong chair. We immediately took corrective action as soon as we were informed. Custom,er has meanwhile recived the correct item and is satisfied. ]

Order: 737
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
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Body: We ordered a foosball table from them. It arrived damaged (FedEx forkliff accident). I called them immediately and they send me out a new one. Thanks

Order: 726
Rating: Good
Comments: Price Rating: OK
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
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Body: I do not usually order items on line but my experience with this order was above average. I found the item, called and placed the order and received promptly. The item was well made and has been enjoyed by my grandson. The only thing that kept me from giving an excellent overall experience is that I thought the item was on the high side.

Order: 521
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
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Order: 513
Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Excellent

Order: 512
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
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Order: 485
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
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To see our Amazon ratings in a new webpage please click here.