We love to talk to our customers! We live by the creed
that if we can
help you make an informed decision, we will earn your business.
Virtually every day we hear from customers who remark on how refreshing
it is to reach a company that actually still wants to help their
customers. In fact we want to help, we want to talk and we want to
simplify the process for you. Give us a call, a chat , a tweet or reach
us on Facebook. We are firm believers that growing the dialog with our
customers is good for you and therefore good for us.
We have the best prices on the web! We review our product
offerings
daily to make sure that we are price competitive. We work on a low mark
up and high volume model. With that said, we have over 10,000 items in
our inventory and cannot always be 100pct perfect on pricing. In the
unlikely event that you ever find an item elsewhere for less, you can
take advantage of our 110 percent lowest price guarantee. This will
protect you even up to 30 days AFTER you have placed your order! Full
details on this program can be seen here.
The eFamilyFun website is secure. All transactions are
protected by 128
bit encryption. Simply put, this means that your sensitive data will
not end up in the wrong hands. Additionally, our site is scanned every
day by McAfee to ensure that no malicious code has made its way onto
our site ( it never has ). You can click on the McAfee badge to obtain
the latest daily security report on eFamilyFun. Lastly, we never sell
any email addresses, phone numbers or other information. Any
information that you provide is used only to complete your transaction
and, if requested by you, for our internal mailing list.
eFamilyFun is rated A+ by the Better Business Bureau. We
are
committed to being responsive to our customers and this is reflected in
our rating. Please click on the BBB badge on the site to link to the
latest
report.
We continually work on improving our shipping protocols
and reducing
any incidence of damages. Since all shipments are insured, there is
never financial risk for any of our customers should their purchase
suffer documented damage during transit. Still, it is inconvenient and,
without appropriate safeguards, happens in the trade more often than
most people
realize. As a result, we have a very active program in place to
institute best practices from the warehouse level through the delivery
chain up to your selected point of delivery. This has included hiring
outside engineers to review our packing and palletizing methods and
materials and has lead to many significant changes. These include the use
of steel plate reinforcements on the Greenwich shuffleboards to reduce
flexing as well as shipping all air hockey tables on end, mounted on custom
pallets to protect the playfields. Lastly we now ship with ONE carrier
almost exclusively. This means that they know our inventory, have
handled it before and know how to keep it safe. It also consolidates
our business with that one carrier and insures that our business, and
your delivery, is important to them. Even with all of these efforts,
sometimes things still happen, so please inspect your shipment
carefully upon arrival before signing for receipt. For a full
description on receiving your shipment, please look here. For pictures of some of our items staged for shipment please look here.
We have an outrageous selection of all of the best brands.
Sometimes
this can be overwhelming and differentiation can be difficult. This is
why we have implemented our brand sort feature, which allows us to
highlight specific brand characteristics and show you items one brand
at a time. eFamuilyFun is an authorized dealer for most of the best
known brands in the industry. We put them side by side for you, with
expert guidance to help you understand the subtle, and not so subtle,
differences.
Please look around the site, kick the tires and then give us a chance
to earn your business!