- We love to talk to our customers! We live by the creed that if we can help you make an informed decision, we will earn your business. Virtually every day we hear from customers who remark on how refreshing it is to reach a company that actually still wants to help their customers. In fact we want to help and we want to simplify the process. Give us a call, a chat , a tweet or reach us on Facebook. We are firm believers that growing the dialog with our customers is good for you and therefore good for us. Take advantage of our expertise!
- We have our own warehouse in Connecticut and stock much of what we sell. This reduces customer frustration by improving order execution with improved shipping times, delivery estimates and product availability. Physical inventory is a key difference that separates us from our competitors, almost all of whom are drop shipping from someone else's inventory (frequently ours).
- The eFamilyFun website is secure. All transactions are PCI compliant and encrypted. Simply put, this means that your sensitive data will not end up in the wrong hands. Additionally, our site is scanned every day by Big Commerce to ensure that no malicious code has made its way onto our site ( it never has ). Lastly, we never sell any email addresses, phone numbers or other information. Any information that you provide is used only to complete your transaction and, if requested by you, for our internal mailing list.
- eFamilyFun is rated A+ by the Better Business Bureau. We are committed to being responsive to our customers and this is reflected in our rating. Please click on the BBB badge on the site to link to the latest report.
- We continually work on improving our shipping protocols and reducing any incidence of damages. Since all shipments are insured, there is never financial risk for any of our customers should their purchase suffer documented damage during transit. Still, it is inconvenient and, without appropriate safeguards, happens in the trade more often than most people realize. As a result, we have a very active program in place to institute best practices from the warehouse level through the delivery chain up to your selected point of delivery. This has included hiring outside engineers to review our packing and palletizing methods and has lead to many significant changes. These include the use of steel plate reinforcements on select shuffleboards to reduce flexing, as well as shipping all air hockey tables with internal protective sheets. Lastly we now concentrate our shipments with a few carriers. This means that they know our inventory, have handled it before and know how to keep it safe. It also consolidates our business and insures that your delivery is important to them. Even with all of these efforts, sometimes things still happen, so please inspect your shipment carefully upon arrival before signing for receipt.
- eFamilyFun is an authorized dealer for most of the best known brands in the industry. We put them side by side for you with expert guidance to help you understand the subtle and not so subtle differences. If you have questions, we have years of experience that we are anxious to share with you. Please call us toll free at 1-877-358-5579 and we help navigate you through the alternatives.
Please look around, kick the tires and give us a chance to earn your business!